Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To complete your return, we require a receipt or proof of purchase.

Reasons for the refund

Сomplete inconsistency of the description and video with the product you purchased.

Multiple errors in the assembly instructions for the model, as a result of which it is impossible to reproduce and run the model.

If something doesn’t work out for you, contact us – we will try to help you.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us at support@robo-wiki.com for questions related to refunds and returns.